Senior Outreach

Use Case

Diabetes Education Class Attendance/Participation

Gap

Patient’s showing for first class

MeU Use

Multimedia Message Campaign Outreach to Communities of Interest

Details

Patients Newly Diagnosed With Diabetes Referred to Diabetes Management Program Provided by Health Educators

Patients were showing up to the first class 19% of the time, necessitating follow-up calls and more costly/less efficient one-to-one education

Most of the patients polled provided the following reasons for not attending:

Fear of the diagnosis (“Are they going to stick me with needles?”)

Fear of visiting the Doctor’s Office

Fear of the diagnosis (“Are they going to stick me with needles?”)

Not knowing the Health Educator

Forgetting they had an appointment for the class

Resolution with the use of MeU CARE Campaign Outreach

Step One: Send a HIPAA secure message with pre-recorded personalized MeU CARE video message from the Health Educator

The HE is friendly, inviting and explains “When you come to the Diabetes Management Program each week we will talk about nutrition and how to make your life easier with Diabetes”

Sent to all Program Attendees and their caregiver as campaign via email, SMS or the MeU Care App (patients do not need the app!)

Deep activation, relationship building before the first class

Step Two: Send an automated/scheduled Personalized Video appointment reminder to the patient and caregiver

Sent to all Program Attendees as campaign via email, SMS or the MeU Care App (patients do not need the app!)

Result

Increased attendance: Patients Showing for the Program’s first class increased from 19% to 62%

Increased patient/caregiver program satisfaction: scores 3 to 4

Sent to all Program Attendees as campaign via email, SMS or the MeU Care App (patients do not need the app!)

Additional Benefits:

Staff reminder calls decreased

Increased FTE efficiency/satisfaction

In between classes, patients/caregivers are sent follow-up education via campaign that match the week’s topic and based on class attendee preference (many wanted weekly recipe ideas!)

Encounter Data stored in MeU Care and EHR/CM system as encounter data to regulatory/compliance/reimbursement requirements

Patients identified as needing ongoing adherence/sx monitoring, education are referred to CM who communicate via MeU Chat

Post Discharge

Use Case

On discharge COPD patients need to use inhalers to receive medication

Gap

Industry research shows that within 3 days of being prescribed an inhaler, 80% of patients

Forget how to use an inhaler

35% Back in ER, Hospital within one week

MeU Use

Automated SMS/Email Campaigns & Chat Messages

Details

Within 72 hours of discharge with easy personalized staff selfie with a 30 second library mobile video on “how to use an inhaler”

Copy to HIPAA permissioned caregivers and family… wherever they are

Can be replayed multiple times for either self-management or help from caregivers

Additional Benefits:

CM’s able to identify non-adherence and take action to determine reason for it, resolve. Complications/ER visits avoided within first 72 hours, and ongoing.

CM’s able to identify non-adherence and take action to determine reason for it, resolve. Complications/ER visits avoided within first 72 hours, and ongoing.

Contact us to learn how we can help you,
as we have helped our other clients