One System-wide Platform
Patients, Family Caregivers, Providers, Team Members
Flexibility to easily customize hyper-local, differentiated communications
Patients/members were reached with Me+U SMS Media Messages with an 82% success rate. Family caregivers were reached with a 72% success rate. Quality measures improved 30% annually.
Health Plans, Health Systems, Pharmacies experience low utilization of portal investments and significant call center expense that need improvement.
Need to handle high volumes of administrative inquires that are NOT clinically oriented (e.g. benefits coverage, authorization approvals, claim filing procedures.)
Increase efficient, “no FTE” digital communication across customer constituents (providers, patients, members) with Me+U’s “no app” HITRUST and HIPAA secure SMS Media Messages.
Answer questions “first time” through targeted navigation to existing content.
Results: Drives utilization of existing portals and reduces call center expense.
Improves brand loyalty and overall customer satisfaction.
Only 19% of a client’s first time diabetes patients were meeting with a provider.
After using Me+U’s mobile outreach tool that included a PHI secure personal video message from the care manager, attendance rose to 62% within 45 days.
Home dialysis patients were being readmitted too often due to infections at the catheter insertion point.
After using Me+U to take a HIPAA compliant daily photograph of the insertion point, that was shared remotely with a clinic nurse, readmission declined by 50% at a savings of over $50,000 per hospitalization.
Started with 3 use cases
Easily transfer knowledge across the health continuum 1:1 & 1:many
SMS Campaigns for: diabetes, testing, adherence, CAHPS, open enrollment, care relationships
increased COVID vaccinations, saving costs of care and meeting regulatory hurdles
Sending millions of messages with 82% engagement for over 40 uses including Care Gaps, Medicare Advantage, SDOH
Joint relationship with Pharmacy connecting consumers, pharmacists and care coordinators to reduce diabetes and asthma/COPD
Now have over 40 use cases
Adding direct Care Management, Care Guides
30% Improvement in Critical KPIs PCP Visits, Med Adherence, Readmissions/ED Avoidance