One HIPAA Secure Communication HUB
Connects Everyone In the Care Continuum
Who Can Keep A Patient Healthy
One Platform: Asynchronous & Synchronous Patient Engagement & Virtual Care Communication
Personalized. Easy, Fast, Patient Friendly.
Care Teams, Specialists, Patients and Family Caregivers Can All Communicate With Each Other
Use AI & Real-Time Data To Know/Adjust Which Communications “Work”
Sits On Top of EHRs, Care Management, Content, CRM Systems
Multi-Channel ~ Multi-Directional ~ Multi-Media
PATIENT ENGAGEMENT
Cloud & Mobile
Share HIPAA Secure Text, Photos, Videos, Voice, Documents, Surveys
Send automated HIPAA secure PHI Information to any mobile phone and email. No APP Needed!
Have HIPAA secure 1:1 and Group Chat with CareTeams, Patients and Family Caregivers
Real-Time Translation in 62 Languages
VIRTUAL CARE
MeU Closes Gaps Across Your Care Continuum
For the best patient & staff experience
OUTREACH ENGAGEMENT
EDUCATION
- Connect With Hard To Reach Populations
- Promote Health, Wellness, Preventive Care
- Share Multi-Media Education, Resources, Surveys
- Improve and Track Patient Satisfaction
- Meet Regulatory And Program Goals
VIRTUAL
CARE COORDINATION
- Close Gaps In Care
- Improve Transitions of Care & Reduce Readmissions
- Enhance Chronic Care Management
- Physical & Behavioral Care Coordination
- Data Collection, Early Intervention
- Support Patient/Family Caregiver
Self-Management - Help Staff Easily Communicate, Collaborate & Provide Quality Care
HOME HEALTH
- Connect Providers To Patients/Family Caregivers, Home Health Staff & Community Based Services
- Enable Remote Patient Communication & Monitoring
- Gather & Share Patient Data To Develop, Track & Update Effective Care Plans
- Use Multi-Channel Tools To Deliver & Evaluate Patient /Caregiver Education & Extend Staff Productivity
Medication Therapy
Management
- Mobile Multimedia Consumer Education Campaigns and Surveys
- Digital Clinical Retail Pharmacist/Provider/CM Consultation
- Close Gaps In Compliance With Preventive Services and Treatment Plan Adherence
- Remotely Monitor and Intervene via Digital Surveys with Alerts to Providers
- Side Effects, Interaction
- General Health & Wellness
- Social Determinants of Health
- Obtain Real-Time Consumer Feedback on Medication Efficacy/Value
ONE PLATFORM
MULTIPLE VIRTUAL CARE COMMUNICATION TOOLS
CHAT
1-1, Groups, Family Caregivers
Multi-Directional, Multimedia
Capture/Share HIPAA Secure Cloud Text, Photos, Videos, Voice, Documents, URL Links, Surveys with Alerts to Providers
Real-Time Translation in 62 Languages
End-to-End Encrypted
Unified Web/Mobile Platform
Real-Time Intervention & Encounter Data
CAMPAIGNS
HIPAA & Non-PHI Options
Mass Personalized Campaigns with Real-Time Replies
To Any Email, SMS – No App Needed
Include Text, Voice, Photo/Video, Documents, Surveys with Alerts to Providers
Automated Appointment Reminders
Automated Messaging Triggered by Events: New Diagnosis, Program Enrollment, Discharge, Survey Responses
Disease-Specific Campaigns to any SMS/Email/MeU App To Notify Patients/Family Caregivers of Programs/ Support Groups
Include URL Links to Any Site/Portal for Program Information/Enrollment
Automated Resend of Campaigns/ Surveys to Ensure 3X Outreach
Real-Time Data, Self-Serve Campaign Reports
TELEHEALTH/EVISITS
1:1 and Group Real-Time Video Calls
1:1 Real-Time Audio Calls
HIPAA Secure, Via Mobile App or Web Platform
Data Auto-Integrated, Shareable (E-Consult)
Call History Log and Self-Serve Reports
COMMUNITY CHANNELS
HIPAA Secure, Mobile Video Channels
Education, Resources, Organizational News
Share Any 3rd Party Content
Channels for Patients, Family Caregivers, Communities of Interest
Peer Support Channels
Channel Subscription with Broadcast Notification
SECURE MESSAGING
HIPAA Secure to any Email/SMS (No App Needed)
Individual to Individual
Individual to Group
Group to Group
Secure Specialist/Vendor Messaging
Include Text, Voice, Photo/Video, Documents, Surveys with Alerts to Providers
Real-Time Exportable Message Analytics
REAL-TIME ANALYTICS
Connect & Close the Gaps with Actionable Insight Analytics
Actionable analytics from multiple channels allows you to address gaps in communication and care across the continuum.
Encounter and Intervention Data
From Multiple Channels
At the patient/consumer; population; organizational level
Triggers alerts
Tracks each message Who in patient ecosystem saw/replied to information How many seconds watched, not watched What questions answered
Real-time, Accurate, Accessible
Exportable to any system
Analytics Support and Enhance
Informed Decision Making
Workflows that positively impact staff and patient experience
Message and Campaign effectiveness
AI Driven Engagement Strategy and Impact Outreach to high risk populations Compliance with Preventive care
Clinical and financial outcomes
Meeting audit and regulatory Compliance Requirements
Integrates Into Any EMR/EHR/CM Patient Record System
MeU Care Actionable Data
Track, Monitor, Analyze
All communications and Channels: Chat history Campaign, Survey, Secure Message Statistics Audio/Video Call History and Reports
Appointment Confirmations
Staff Activity/Productivity Invites sent/accepted by each staff user Chats saved by each staff user
Patient/Consumer Engagement/Activation
STATE OF THE ART SCALABLE TECHNOLOGY
- Sits on top of any system with APIs; FHIR enabled; Single sign on; White label options
- Proprietary technology, design, processes
- Proprietary cloud and mobile media creators, cameras, message containers
- HIPAA Compliant for any user; non PHI options; End-end encryption
- Real-Time Analytics; Exportable to any system
- AI; Machine learning
- Full enterprise control over rights, roles, permissions, dashboards. Consumer control over communications options/opt outs.
- Flexible deployment of communication tools, features
- Unified cloud platform –Java, web browsers, native iOS & Android apps, devices
- Discrete virtual enterprises hosted on AWS under BAA
MeU CARE’s All-in-One Mobile & Web Solution Closes Communication Gaps Across the Care Continuum
